Refund policy

Last Updated: August 2, 2026

At MOON IN THE SKY, we want every purchase to bring you confidence and satisfaction. If your order isn't quite right, we're here to make the return process straightforward and hassle-free.

Please review our Return & Refund Policy before requesting a return.

Return Eligibility

You may request a return within 30 days of the date your order is delivered.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.
  • Have all original tags attached.
  • Be returned in their original packaging whenever possible.
  • Be free from stains, perfume, makeup, odors, pet hair, or any signs of wear.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Final Sale items
  • Clearance products
  • Gift Cards
  • Personalized or customized items
  • Bodysuits
  • Swimwear
  • Lingerie
  • Earrings
  • Any item that has been worn, washed, altered, or damaged after delivery

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and its packaging

Our Customer Care team will review your request and provide an appropriate solution.

How to Start a Return

Before sending any item back, please contact us for return authorization.

📧 Email
info@mooninthesky.com

Please include:

  • Your order number
  • Your full name
  • Reason for the return
  • Photos (if applicable)

Once your request has been approved, we'll provide the correct return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • A damaged item
  • A defective product
  • An incorrect item shipped by MOON IN THE SKY

We recommend using a trackable shipping service, as we cannot be responsible for returns lost during transit.

Refunds

After your returned package has been received and inspected, we'll notify you of the outcome.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Original shipping charges are non-refundable unless the return is due to our error.
  • Refunds are generally processed within 5–10 business days, depending on your payment provider.

Order Changes & Cancellations

Orders are processed as quickly as possible.

If you need to modify or cancel your order, please contact us immediately.

Once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel it.

Exchanges

At this time, MOON IN THE SKY does not offer direct exchanges.

If you would like a different size, color, or style, please return your eligible item and place a new order through our website.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

📧 Email
info@mooninthesky.com

📍 Business Address (Not a Return Address)
22 Dogwood Rd
Ovett, MS 39464
United States

Please Note:
The address above is provided for business correspondence only and is not our return address or return processing facility. Please do not send returned merchandise to this address. Contact our Customer Care team first to receive return authorization and the correct return instructions.

Thank you for choosing MOON IN THE SKY. We're dedicated to providing quality fashion, dependable customer support, and a worry-free shopping experience every step of the way.